Agile Workforce Evaluation: A Framework for Cross-training and Coordination
نویسندگان
چکیده
This paper outlines approaches for assessing and classifying manufacturing and service operations in terms of their suitability for use of cross-trained (flexible) workers. We refer to our overall framework as Agile Workforce Evaluation (AWE). The primary contributions of this paper are: (1) a strategic assessment framework that structures the key mechanisms by which cross-training can support organizational strategy, (2) a tactical framework that identifies key factors to guide the selection of an architecture and worker coordination policy for implementing workforce agility, (3) a classification of workforce agility architectures, (4) a survey of a broad range of archetypical classes of worker coordination policies, (5) a survey of the literature with an operational perspective on workforce agility, and (6) identification of opportunities for research and development of architectures for specific production environments.
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